Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please double-check your address at checkout and before making a payment to complete your order.
If you happen to realise that you have provided us with an incorrect shipping address, please submit a ticket from here immediately to see if our support team can amend this information for you. Please mention the correct address so that, if possible, we can change it for you right away.
Please note that we cannot guarantee change-of-address requests will be successful as this depends on the status of your order when your request is reviewed.
If we cannot amend your shipping address, your order will be delivered to the address you entered at checkout and you will be responsible for retrieving it.
If your order is returned to us due to a failed delivery, the order will be cancelled and you will be issued a refund. Please note shipping costs that have already been paid to the courier are non-refundable.