THRST SUPPORT CENTER
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FAQ
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THRST APP
- What’s included when I subscribe to this app?
- What equipment do I need for this app?
- I'm a beginner, can I start this app?
- How do you personalize my workouts and meals?
- How can I get advice regarding my plan or progress?
- Are there previous guides included?
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SUBSCRIPTIONS & PAYMENTS
- How can I cancel my subscription?
- Does my subscription renew automatically?
- Do you offer refunds?
- How do I change my subscription type?
- How do I change my payment card details?
- How can I purchase a subscription?
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TECHNICAL SUPPORT
- How do I report a potential bug in the app?
- What can I do if the app doesn’t work properly?
- Have I lost my progress?
- How can I reset my password?
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THRST PRODUCTS
- How do I know my size?
- What materials do you use to make your products?
- How can I clean and store my product?
- Is your manufacturing process sustainable/ethical?
- Does my item have a guarantee?
- How can I expect my order to be packaged?
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ORDERS & PAYMENTS
- What can I do if I entered the wrong delivery address?
- Can I cancel or change my order?
- Where is my order confirmation email?
- Why is my payment failing?
- Can I make a pre-order?
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RETURNS & REFUNDS
- What can I do if I made a duplicate order?
- What can I do if my product is faulty?
- Can I return or exchange my order?
- Where is my refund?
- How do I make my return?
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SHIPPING
- Why is my order taking longer than specified?
- How much does shipping cost and how long does it take?
- Where is my order? Has it been dispatched?
- How can I track my order?
- My order tracking is not updating
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MIKE THURSTON GUIDES (AFLETE)
- How do I reset my password?
- What is my login?
- App progress has been deleted
- The app is not working as expected
- What happens to my tracked weights when I restart a workout or the whole guide?
- How do I reset my workout progress?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.