Once your return arrives at our fulfilment centre, our team will check it and process your refund. Please allow up to five working days from when your return arrives for this to be completed.

Returns can take a few days to reach us, depending on the postal service used. You can follow your parcel using the tracking reference on your returns label or proof of postage.

After your refund has been issued, it may take a few more working days to appear in your account, depending on your bank or payment provider.

If it's been more than 14 days since you sent your return and you haven't received your refund, please get in touch with our support team with your order number and your returns tracking reference.