Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team about this with the following information:

- A full description of the fault
- Photographic evidence attached

Please note that faults need to be reported to us within 60 days of receiving your order.

If your order arrives damaged, please contact our Customer Support team as soon as possible with your order number and clear photos of the issue. We’ll review this as quickly as possible and arrange a suitable resolution. Please note that once your parcel has left our warehouse, delivery is handled by the courier, but we’re here to help if something isn’t right.